Frequently Asked Questions

 

About London's Big and Tall Menswear

London's Big & Tall Menswear is located in Southwestern Ontario, and is Canada's most trusted independent retailer. Our London, Ontario location is our only store front location, but our online store www.bigandtall.on.ca makes it easy to shop online Canada wide. We ship out all across Canada on a daily basis, so your order will be a quick and efficient process, without having to leave the comfort of your own home. Being a Canadian indpendent retailer, rather than a big corporate chain, allows us to shop for products specific to our customer's needs and wants, and carry high quality items that you won't ever see in the big box chain stores. London's Big & Tall Menswear has been specializing in men's big and tall clothing for over 25 years. We have everything you need from underwear and sleepwear to jeans and sweaters and suits and sport coats. Our sizes range from LT to 7XT and 2XB to 10XB. Pant sizes range from 34 to 80 inch and up to a 40" inseam in select pants. 

Do you Tailor Clothes?

At London's Big & Tall Menswear, we take pride in our customer service. All clothes purchased at London's Big & Tall Menswear, from pajamas up to suits, qualify for FREE alterations and tailoring. Whether you need a simple hem, pants taken in, jacket sleeves shortened, body of a shirt or sport coat taken in, or anything else, our exceptional in-house tailors will take care of it, and ensure the product not only looks amazing, but feels great too. Purchasing a product online and would like a piece altered before it ships out? No problem! We will gladly hem pants or alter an item free of charge, before we send it out. Please note that altered items are final sale. No exchanges or refunds are available for altered clothing.

Do You Carry Name Brands? 

London's Big & Tall carries a huge selection of brand names including 34 Heritage, Ballin, Callaway, Champion, Fila, Jack Victor, and Tori Richard. We also have in-house labels including Summerfields, and 2205 Ink

Do You Have Suits? 

Every big and tall man should have at least one big and tall suit in their closet. Suits are perfect for a variety of events, whether it's a black tie event, wedding, or funeral, London's Big & Tall Menswear can help you find the  perfect suit for any occassion. Leave it to us, we can put together the perfect outfit, from the suit or dress pants & sport coat, with a dress shirt, tie, socks, belt and shoes. Big and Tall London's Menswear also offers a suit separate package, which allows you to match a smaller pant size with a larger jacket to accommodate different body shapes and sizes. And at London's Big & Tall Menswear, you don't have to worry about alterations charges on top of the price of the suit. Here at London's Big & Tall Menswear, we offer free alterations & tailoring on clothes bought at this store. Whether you need just a simple hem, shortening the sleeves of the jacket, or taking in the jacket, our exceptional tailors can make the suit fit perfectly. 

Order Status?

Once you place your order with London's Big & Tall Menswear, you should receive a confirmation of your order to your email address. Our staff will then pick your order and will let you know within 1 business day whether an item is out of stock. Once your order has been successfully finalized, our staff will send you a tracking number with Canada Post so you can follow your package across Ontario, or Canada. 

Why Was My Order Put On Hold?

Your security while shopping with us is very important. When our security system tells us there may be something wrong with the credit card, we double check things like: Multiple orders placed under one account within 48 hours, first time customers with a high dollar amount sale, shipping and billing address mismatched.

Where Is My Order?

If your order has been finalized, you should have received a tracking number for Canada Post via our orders@bigandtall.on.ca email. If you have not received this email, please contact our staff at orders@bigandtall.on.ca to find out what the status of your order is. 

Otherwise, if you have received your tracking number, please visit the Canada Post Tracking website to view where your product is at. 

What Should I Do If I Received The Wrong Item

We try our best to ensure accuracy in sending orders. However, if for some reason you receive the wrong product or size, please contact us at orders@bigandtall.on.ca or call at (519) 652-5902. We will then ask you to ship the product back to you (at your cost) and we will re-ship the correct product free of charge. Or if you prefer, we will refund your credit card

Does the Item Come In Other Sizes, Colours, Lengths, etc.?

Each product has a drop down on the product page which shows the available lengths, colours and sizes. We also try to include the colours available in the product description. If you have any questions about the product, please give us a call at (519) 652-5902 or email us at info@bigandtall.on.ca.

Returning A Product

If you wish to return a product, please contact us at orders@bigandtall.on.ca. You will be asked to return the product back to London's Big & Tall Menswear at your cost. We will then refund you on your credit card, or exchange the product for you, whichever you prefer. Please note that items must be in resellable new conditions, unworn, and unwashed. Store Policies on Returns & Exchanges can be found here

Is My Personal Information Safe?

Please see our Privacy Policy here. 

How Do I Unsubscribe From London's Big & Tall Menswear Emails?

There is an unscubscribe button at the bottom of all emails London's Big & Tall Menswear sends out. You can also email info@bigandtall.on.ca to be unsubscribed from emails. When you're ready to sign up again, please visit our main page to subscribe to our newsletters 

How Do I Reset My Password?

Forgot your password? Click here to reset your password: https://secure2.nitrosell.com/www.bigandtall.on.ca/store/member.asp?action=forgotpassword

Why Can't I Log In?

Please check your email address or password and try again. Remember, your password is case sensitive. 

How Do I View Or Modify My Info?

Once you login into your account, you will have the options to view your order history, favourites, and be able to update your account details which includes changing your password, address and contact information.

Other Questions Not Answered Here?

If you have any other questions that we haven't answered, please feel free to give us a call at (519) 652-5902, email us at info@bigandtall.on.ca, or orders@bigandtall.on.ca, or pop by the store, 2205 Wharncliffe Road South, London, Ontario, Canada.