Store Policies

All prices displayed are in Canadian dollars.  

Returns & Exchanges

 London's Big and Tall offers exchange or refund on most purchases, if your order matches the criteria below, please contact London's Big and Tall men's clothing store at 519-652-5902 or orders@bigandtall.on.ca. for return authorization. Please send all product(s) back to us via Canada Post and we will credit your account for the value of the merchandise that is returned or do an exchange. All shipping cost both outgoing and/or returning will be at your expense. Returns and exchanges must be sent within 14 days of purchase. 

 

 Goods must be in resellable new condition- no pet hair, no odor (smoke /pet/body/etc), no dirt, no spills, no stains-DO NOT wear clothing that you want to return! Washed product or removal of manufacture tags will void any return. Original packaging must be returned with the item. A 25% restocking fee may apply in certain circumstances. 

 

PLEASE NOTE: Underwear, Bathing suits, and socks are FINAL sale.  Gift Certificates are for in-store or online purchases. Not refundable.

 

SALE, CLEARANCE OR REDUCED PRICE ITEMS ARE ALL FINAL SALE - NO RETURNS AND NO EXCHANGES - NO EXCEPTIONS!

Clothing that is altered/hemmed by us or others is final sale - no exchange -no refund

 

No Charge Hemming

London's Big and Tall Clothing store will be happy to hem any regular priced big and tall pant that you select with a plain bottom FREE OF CHARGE. Please be aware that once Big and Tall London's Menswear has hemmed slacks they CANNOT be returned or exchanged. Additional alteration services are available. For specific price inquiries, please call TOLL FREE 1-800-290-5862

 

Online & Offline Price Discrepancies 

Items and prices on the webstore are for online purchases only. Our physical retail store may/may not have all of the items listed in our webstore. Furthermore, item prices may differ in the online webstore and the offline physical store location.

 

SHIPPING

Within Canada...

All orders placed with Big and Tall London's Menswear Inc. are shipped Canada Post Expedite – a trackable service – from our London, Ontario retail store. Our discounted Canada Post shipping rate is added at the checkout. A tracking number will be emailed to you after we process your order.

International Customers...

Products shipped to the U.S.A will be charged $29.50 (CAD) plus applicable taxes. Some remote addresses (air or special transit) are excluded from the above shipping rates – London's Big and Tall clothing store will contact these customers before any transaction takes place.

  • Please note: the 3-7 day shipping estimate time cannot be guaranteed for U.S. and International orders due to unforeseen waits at customs clearance. For more information, please contact Big & Tall London's Menswear directly.

All other countries will be charged $89.50 (CAD) plus applicable taxes.  Shipping times may be different for international customers.  Some remote addresses (air or special transit) are excluded from the above shipping rates – London's Big and Tall clothing store will contact these customers before any transaction takes place.

Duty or Vat in ship to country is the responsibility of the receiver.

Big and Tall Availability Times

  • 3-5 days means that the big and tall product is usually on hand and it will take Canada Post 3-5 days door-to-door

  • 1-2 weeks means our supplier will ship us – then we will send product on to you, if we do not have stock on hand

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